About Pet Homes Direct  

Welcome to Pet Homes Direct .We are Family Business ,we are Phil and Angela ,married 27yrs and loving every minute, we have 2 sons at school. We are First Generation Australian Born Italian decedants. Here at Pet Homes Direct Pet Supplies we carry the industry's broadest line of products available to you at home for every stage of your pets development. Whether it's a dog, cat, bird, fish, reptile, small animal or wild bird that you are shopping for, we have what you need.

In the Pet business since 2002, our mission is to provide the best quality products at the best possible price.

We ship daily so you can expect your item promptly.

Problems and Returns.

• Should you be unhappy with the item received or should you like to return the product for any reason then please contact Phil on 0418 783 555
• If you do not contact us about problems then we wont be able to help
• I can guarantee that if you do contact us we will give a fair and reasonable solution to every problem.
• In the case of a faulty item or an item that does not match description we offer full refunds once the item has been returned and we even cover the return shipping costs.
• In the case of a change of mind we will happily refund purchase price once the item has been received back in saleable condition
• But we do not refund any of the shipping costs as these are costs of the transaction so please choose carefully.

Transaction Security

• As a registered business with a 'bricks and mortar' location you can be confident that any transaction conducted with us is done so with the full protection of consumer law in Australia.
• It is important to us that every customers feels safe and confident when dealing with us and this is why we maintain a physical showroom for customers to visit.
• So unlike sellers who do not welcome pick ups we encourage buyers to come by and have a look at our range of products in person. Just contact us to arrange an appointment.

Product Warranty

• All products we sell are covered by a 12 month warranty against manufacturing defects.
• After visiting all of our overseas suppliers personally we have been able to set up quality control protocols that generally ensure that our products are free from defects - hence the fact that we warrant this!
• But from time to time faults can occur and this is where it is important that all buyers know that items are covered by a warranty.
• So if you do have any problems please let us know and we do our best to assist.

Liability

• We believe the information on this page to be accurate; such information is subject to change without notice.
• We are not responsible for any inadvertent errors.
• No warranty or representation (express or implied) concerning the accuracy of the information provided is given
• Customers should satisfy themselves that any product choice made is suitable for their intended purpose or use.

Warranty

• The warranty is not available where damage to the product is caused by reason other than manufacturer's defects, for example, damage during delivery, misuse, improper installation, faulty operation, wear & tear, damage to accessories or when product has been modified, repaired other than by us.
  
• Thank you for considering our items as your support ensures that we can keep offering these items at the great prices that we aim to sell them for.